Accessibility Statement

1. Our Commitment to Accessibility

AI Military Services LLC, operating as VASCO Assistant, is committed to ensuring that our website and services are accessible to people with disabilities. We believe that everyone, regardless of ability, should have equal access to information and functionality on our platform.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users. Our commitment extends to:

• Making our website accessible to people with diverse disabilities including visual, auditory, physical, speech, cognitive, and neurological disabilities
• Ensuring compatibility with assistive technologies such as screen readers, screen magnifiers, and speech recognition software
• Providing accessible content that can be navigated and understood by all users
• Continuously evaluating and improving our accessibility practices
• Training our staff on accessibility best practices

2. Accessibility Standards and Compliance

2.1 WCAG 2.1 Guidelines

VASCO Assistant strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is an internationally recognized standard for web accessibility and covers a wide range of recommendations for making web content more accessible.

The WCAG 2.1 guidelines are organized around four core principles, often abbreviated as POUR:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive
• Operable: User interface components and navigation must be operable
• Understandable: Information and the operation of user interface must be understandable
• Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

2.2 Additional Standards

In addition to WCAG 2.1, we also reference and strive to comply with:

• Section 508 of the Rehabilitation Act: U.S. federal accessibility standards for electronic and information technology
• Americans with Disabilities Act (ADA): Standards for accessible design in public accommodations
• ARIA (Accessible Rich Internet Applications): Technical specifications for making dynamic web content accessible

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Navigation and Structure

• Keyboard Navigation: All interactive elements and functionality can be accessed using only a keyboard (Tab, Enter, Arrow keys, Escape)
• Skip Links: Skip navigation links allow users to bypass repetitive content and jump directly to main content
• Logical Heading Structure: Content is organized with proper heading hierarchy (H1, H2, H3, etc.) for easy navigation
• Breadcrumb Navigation: Clear navigation paths help users understand their location within the site
• Consistent Layout: Predictable and consistent page layouts throughout the site
• Focus Indicators: Visible focus indicators show which element is currently selected during keyboard navigation

3.2 Visual and Content Accessibility

• Color Contrast: Text and background colors meet WCAG AA contrast ratio requirements (minimum 4.5:1 for normal text, 3:1 for large text)
• Resizable Text: Text can be resized up to 200% without loss of content or functionality
• Alternative Text: All meaningful images include descriptive alternative text (alt text) for screen readers
• Clear Language: Content is written in clear, concise language appropriate for a general audience
• Link Purpose: Link text clearly describes the destination or purpose of the link
• Color Independence: Information is not conveyed by color alone; additional visual indicators are provided
• Dark Mode Support: Alternative dark mode theme available for users with light sensitivity

3.3 Forms and Input

• Form Labels: All form inputs have clearly associated labels
• Error Identification: Form errors are clearly identified and described in text
• Input Assistance: Instructions and help text are provided for complex form fields
• Error Prevention: Mechanisms are in place to prevent and correct input errors for important submissions

3.4 Multimedia and Interactive Content

• Video Captions: Video content includes synchronized captions for deaf and hard-of-hearing users
• Audio Transcripts: Audio content is accompanied by text transcripts
• Pause Controls: Users can pause, stop, or hide moving, blinking, or auto-updating content
• Time Limits: Users can extend or disable time limits on timed content where possible
• No Seizure-Inducing Content: We avoid content that flashes more than three times per second

3.5 Screen Reader Compatibility

• ARIA Landmarks: Proper ARIA landmarks and roles help screen readers navigate page regions
• Semantic HTML: Correct use of HTML elements conveys meaning and structure
• Screen Reader-Only Text: Additional context provided for screen reader users where visual cues exist
• Tested with Screen Readers: Content tested with popular screen readers including NVDA, JAWS, and VoiceOver

4. Compatible Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

4.1 Screen Readers

• JAWS (Job Access With Speech): Windows
• NVDA (NonVisual Desktop Access): Windows
• VoiceOver: macOS, iOS
• TalkBack: Android
• Narrator: Windows

4.2 Other Assistive Technologies

• Screen Magnification Software: ZoomText, MAGic, built-in OS zoom features
• Speech Recognition Software: Dragon NaturallySpeaking, Windows Speech Recognition
• Alternative Input Devices: Switch controls, head pointers, eye-tracking devices
• Browser Extensions: Read&Write, ClaroRead, browser accessibility features

4.3 Supported Browsers

For the best accessibility experience, we recommend using the latest versions of:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

5. Known Limitations and Issues

While we strive for full accessibility, we acknowledge that some limitations may exist:

5.1 Current Limitations

• Third-Party Content: Some embedded third-party content (videos, widgets, plugins) may not be fully accessible and is outside our direct control
• PDF Documents: While we strive to provide accessible PDFs, some legacy documents may not meet current accessibility standards. We are working to remediate these documents.
• Complex Calculators: Some advanced calculation tools may present challenges for certain assistive technologies; we provide alternative methods to obtain results
• Dynamic Content: Some dynamically loaded content may require additional interaction to be fully accessible
• Legacy Content: Older content is being progressively updated to meet current accessibility standards

5.2 Third-Party Services

We use several third-party services (analytics, chatbots, payment processors) that may have their own accessibility limitations. We carefully select vendors who demonstrate commitment to accessibility, but we cannot guarantee the accessibility of all third-party services. If you encounter accessibility issues with third-party content or services, please contact us for alternative solutions.

6. Testing and Evaluation Methods

We employ multiple methods to ensure and maintain the accessibility of our website:

6.1 Ongoing Testing

• Automated Testing: Regular automated scans using accessibility testing tools (axe, WAVE, Lighthouse)
• Manual Testing: Manual evaluation by accessibility specialists using assistive technologies
• Keyboard Testing: Testing all functionality using keyboard-only navigation
• Screen Reader Testing: Testing with multiple screen readers across different platforms
• User Testing: Feedback and testing with users who have disabilities
• Code Reviews: Accessibility reviews during the development process

6.2 Third-Party Audits

We periodically engage independent accessibility consultants to conduct comprehensive accessibility audits and provide recommendations for improvement.

7. Continuous Improvement and Remediation

Accessibility is an ongoing effort, and we are committed to continuous improvement:

7.1 Our Approach

• Regular Audits: Conducting accessibility audits on a regular schedule
• Issue Tracking: Maintaining a prioritized list of accessibility issues and improvements
• Remediation Plan: Systematically addressing identified accessibility barriers
• New Feature Testing: Testing all new features and content for accessibility before launch
• Staff Training: Providing ongoing accessibility training to content creators and developers
• User Feedback Integration: Incorporating feedback from users with disabilities into our improvement process

7.2 Prioritization

We prioritize accessibility improvements based on:

• Severity of impact on users with disabilities
• Frequency of use of affected features
• Number of users affected
• Complexity and resources required for remediation

8. Feedback and Contact Information

We welcome your feedback on the accessibility of VASCO Assistant. If you encounter accessibility barriers or have suggestions for improvement, please let us know:

8.1 Response Time

We aim to respond to all accessibility feedback within 5 business days. For urgent issues that prevent access to critical information or functionality, we will prioritize a response within 2 business days and provide interim solutions where possible.

8.2 Alternative Access

If you cannot access certain content or features due to accessibility barriers, please contact us. We will work with you to provide the information or functionality in an alternative accessible format, such as:

• Email delivery of content
• Alternative file formats (Word documents, plain text, HTML)
• Phone support for completing transactions or accessing information
• Personalized assistance to help you accomplish your goals

9. Formal Complaints and Legal Information

9.1 Internal Complaint Process

If you are not satisfied with our response to your accessibility feedback, you may submit a formal complaint to:

9.2 External Complaint Options

If you wish to file a complaint regarding our accessibility practices, you may also contact:

• U.S. Department of Justice - For ADA Title III compliance issues
  https://www.ada.gov/filing_complaint.htm
• U.S. Department of Education, Office for Civil Rights - For Section 504 and Title II issues
  https://www2.ed.gov/about/offices/list/ocr/complaintintro.html

10. Technical Specifications

Accessibility of VASCO Assistant relies on the following technologies to work with the particular combination of web browser and assistive technologies or plugins installed on your computer:

• HTML5: Semantic markup for proper content structure
• CSS3: Styling and layout
• JavaScript: Interactive functionality (progressively enhanced)
• WAI-ARIA: Enhanced accessibility semantics for dynamic content
• SVG: Scalable vector graphics with alternative text

These technologies are relied upon for conformance with the accessibility standards used. If you disable JavaScript, some features may not be available, but core content and navigation will remain accessible.

11. Accessibility Assessment

This accessibility statement was created and last reviewed on November 12, 2025. The assessment was based on:

• Self-evaluation by our development and content teams
• Automated accessibility testing tools
• Manual testing with assistive technologies
• User feedback from individuals with disabilities
• WCAG 2.1 Level AA conformance evaluation

We are committed to maintaining and improving the accessibility of our website and will update this statement as we make progress and receive feedback.

12. Disclaimer

While we strive to ensure accessibility, we recognize that it is an ongoing process and that our website may not be fully accessible in all instances. We are committed to working diligently to remove accessibility barriers and to provide alternative methods of access when barriers exist.

THIS ACCESSIBILITY STATEMENT DOES NOT CONSTITUTE A GUARANTEE OR WARRANTY OF ACCESSIBILITY. WE MAKE REASONABLE EFFORTS TO ENSURE ACCESSIBILITY BUT CANNOT GUARANTEE THAT ALL CONTENT WILL BE ACCESSIBLE TO ALL USERS UNDER ALL CIRCUMSTANCES. WE ENCOURAGE USERS TO REPORT ANY ACCESSIBILITY ISSUES SO WE CAN ADDRESS THEM PROMPTLY.

13. Additional Accessibility Resources

For more information about web accessibility and assistive technologies:

• Web Accessibility Initiative (WAI): https://www.w3.org/WAI/
• Americans with Disabilities Act (ADA): https://www.ada.gov/
• Section 508: https://www.section508.gov/
• WebAIM (Web Accessibility In Mind): https://webaim.org/
• Assistive Technology Industry Association (ATIA): https://www.atia.org/