The VASCO Compliance Knowledge Base

Expert answers to the most common Title 38 compliance, certification, and Enrollment Manager scenarios.

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The VASCO Compliance Knowledge Base

When should I certify a student's enrollment?

What happens if I miss the 30-day certification deadline?

How do I certify concurrent enrollment students?

Can I certify courses that don't count toward the student's degree?

What do I do if a student drops below half-time?

Why hasn't my student received their MHA payment?

How is MHA calculated for online-only students?

When do students receive their first MHA payment?

Do students get MHA during school breaks?

What records should I keep for VA compliance?

How often does the VA conduct compliance surveys?

What are the most common compliance issues found in surveys?

How do I fix "Student not found in VA system" error?

What does "End date cannot be before start date" mean?

Can I delete a certification in Enrollment Manager?

How do I amend a certification?

A student is failing. What should I tell them about their benefits?

Can a student use benefits for repeated courses?

What if a student changes their major?

Who do I contact for Enrollment Manager technical issues?

My Enrollment Manager login isn't working. What do I do?

How do I get Enrollment Manager access for a new VASCO?

How do I certify a student using the "Rounding Out" rule?

How do I handle prior credit evaluations for transfer students or military transcripts?

Can I certify a student taking a Study Abroad program?

How do I certify Yellow Ribbon contributions in Enrollment Manager?

When a student drops a class, is the resulting debt a School Debt or a Student Debt?

Are we required to submit the 85/15 ratio calculation for every program?

What is the difference between Chapter 35 (DEA) and the Fry Scholarship?

How do I certify a student enrolled in sequential mini-mesters within the same semester?

A student registered but never attended. What do I do with the certification?

How do I certify Independent Study or Directed Study courses?

A private institution's tuition exceeds the annual Chapter 33 cap. How do I handle the difference?

When does a student receive a Kicker payment, and who pays it?

How do I document an SAP appeal for a student?

What triggers a Targeted Risk-Based Review (TRR)?

How long must I retain Section 1018 / 1019 school-debt records?

Why does my certification show "Pending Processing" for weeks?

How do I assign or reassign a VASCO role in Enrollment Manager?

A student's COE says "Chapter 33 Fry." What do I certify them as?

Can a student use two chapters simultaneously?

What browsers and PIV setups does Enrollment Manager officially support?

Does our institution need a separate VASCO account for each campus location?

How do we transfer active students to a new certifying official when a VASCO leaves?

Tired of looking up these answers manually?

Have a complex scenario not listed here?